Communication in an emergency situation requires special attention. Of course, all usual communication skills and communication ways still apply, but the information may be delivered in a different way.
During emergencies, especially those which are very unexpected, you should consider the communication environment and emphasize what is being done to control the emergency by others, especially public authorities – and follow their recommendation.
On a general basis : In a health emergency, there is an urgent demand for information, even while intelligence on the health threat is still being gathered and assessed.
Different people will have very different information needs;
for example, if people experiencing a crisis are not familiar with health risks, they may feel they cannot do anything to stop it.