During a day at school, a child accumulates certain tensions and fatigue.
When you listen to a child, they can release all that stress and feel better. They develop a sense of emotional security. They feel that you validate them and that what they are experiencing is normal. They can then develop strategies to better manage their emotions if a similar situation occurs again. They are also better prepared to learn when they return to class the next day.
It is through communication that you can develop a positive relationship with a child. When you listen to a child, you build their confidence in themselves and in adults. They then recognize their own value because they sees that you are interested in them and what they are experiencing.
By establishing open and honest communication with a child, they will more easily talk to you about the important things that are happening in their life.