Topic 6 Communication transversal-skills

a friendly tone and a smile encourage others to engage in honest communication with you. The use of humor is also recommended in communication.

Entering into a dialogue and exchanging ideas is communication.

Feeling confident and comfortable in what you are saying shows to others that you believe in your words and statements.

Empathy is when you put yourself in other people’s shoes.

During communication, it is crucial that you show respect to the other person, so that they feel heard and appreciated.

Although feedback can be considered a part of the communication process, people sometimes forget its importance.

You should always think about the other person while choosing your medium.